We had an unfortunate iPhone incident yesterday. My husband’s iPhone fell a few feet onto a classroom floor and…well…shattered. Really, the front glass broke, making operation of the little machine fairly difficult. As his iPhone is vital to conducting business, we dashed over to Best Buy to pick up a new 3G. As regular Apple customers, we knew exactly what we needed, how much it was going to cost, what the new plan would be, how to transfer data, etc. And it’s a good thing we did!
The sales associate first told us we could only “upgrade” if we spent $400 (which he said was a deal for what could cost us almost $800!) and that we would need to sign up for all this new stuff in order to get the new phone at this “discounted” price. I quickly informed him that the $800 figure was incorrect and, if he could direct us to the nearest online computer, we would show him the $199 price we would be paying for the new phone, according to the Apple website.
I was disappointed that we could have more easily (and more cheaply) purchased the new phone directly from Apple’s website, which we would have done if not for the urgency of the situation. I guess it goes to show how much it pays to be an informed consumer.
